- How does Trustify work?
- What can your investigators do?
- What is the difference between on-location and remote research?
- How long is a typical case?
- Will the person I am investigating know I am doing this or will anyone else know I opened up an investigation?
- For surveillance cases, how do investigators follow people without getting caught?
- How does the Worry-Free Guarantee work?
- Where are you located and how many investigators are in your network?
- Are all investigators in your network licensed?
- What other qualifications do investigators in your network hold?
- Are there additional fees or expenses outside of the hourly rate that I should anticipate?
- When can I expect to hear from my investigator and how can I get in touch with the support team, if needed?
- What is a Rush Order and how does it work?
How does Trustify work?We connect you with licensed and experienced professionals who can give you peace of mind through investigative services. Trustify is not a Private Investigation agency (we do not employ the investigators, we connect you with the investigators). Your investigator cannot work hours without your approval and we securely handle all billing transactions.
What can your investigators do?Investigators typically perform either real-time observation or digital research. A real-time observation specialist can help you get photos or other evidence of an action as it is happening (ex: observing an exchange). A digital researcher can help you find records (such as civil or criminal records) or people.
Investigators within our network operate completely within legal means. An investigator in our network will not hack accounts, nor illegally enter a building.
What is the difference between on-location and remote research?A case is considered “on-location” when it requires an investigator to be physically on site with the subject of interest. This is particularly true when photographs and/or video footage are required. Remote research is done entirely through databases and other online resources, and can be conducted from any state or location. The result of a research case is typically an electronic report.
How long is a typical case?Each investigation is unique so cases can vary based on a number of variables. Typically research cases can range anywhere from 2-10 hours and surveillance cases can range anywhere from 4-20+ hours.
Will the person I am investigating know I am doing this or will anyone else know I opened up an investigation?No, no one other than you, your intake agent, account manager and private investigator(s) will know that you did this. Our services are 100% confidential.
For surveillance cases, how do investigators follow people without getting caught?The most simple answer to this question is having experience in the field. All Private Investigators in our network have at least 5 years of experience and this really is what makes the difference. There are many decisions that have to be made instantly during an investigation and it takes a skilled investigator to be able to anticipate what is going to happen and take the appropriate steps. Regardless of how much experience and skill and investigation has, they are not invisible, and certain circumstances or events can cause them or their vehicle to be noticed. An experienced investigator is aware of this and knows how to pick up on certain signs that they have been made.
How does the Worry-Free Guarantee work?Before starting your case, your investigator will ensure that they can realistically help you achieve the outcome that you desire. They will schedule time to meet with you, typically over the phone, before starting work. If at that time, you decide not to proceed with the investigation, or the investigator does not feel that your outcome can be realistically obtained, let your investigator and your Account Manager at Trustify know you do not want to proceed. Your account manager will refund your initial pre-approved (paid) hours. We will not refund your order if you approve the investigator to start working.
Your consultation typically takes place within 48 hours of booking your pre-approved hours. The time spent during the consultation does not count toward your pre-approved hours